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Posts tagged ‘introvert’

Jul 23

The Introvert’s Workplace Superpower

The difference between hearing and listening is profound. Several comments from readers about Monday’s blog, “Introverts And The Corner Office,” support the results of research into key differences in how introverts and extroverts listen and participate in workplace discussions.

Reacting Is Not Listening

When extroverts hear others talk or present in a business meeting, their brains are more likely to ramp up and make assumptions, quickly form opinions or questions, and pontificate before they pause to listen and observe participants’ vocal tone and body language. In addition, they may be unaware of the larger context of the discussion or the power dynamics in play.

One of the most sincere forms of respectThis is not listening – it is reacting.

In workplace meetings when political, personal or business stakes are high, this reveals itself when people talk over each other, carry on private conversations, or repeatedly interrupt others. Worse, situations can escalate into snide passive aggressive comments (or its companion behavior, disengaging with smart phone, tablet or laptop use), or heated arguments. I have witnessed fallout after these episodes that stalled or even ended careers.

The ability to listen rather than react comes down to impulse control (also called “attention” in psychology literature). Extroverts, such as myself, must take the time and make the effort to train our minds to be quiet to create a state of mind open to new information. It is tough, but worth the rewards.

The Power Of Listening

Introverts are more likely to be powerful listeners. Deep listening means you notice changes in vocal tone, body language and energy, as well as what is not being said. Instead of assumptions, you ask exploratory questions. Instead of comparing your perceptions of the current situation to past experience, you seek clarity with questions such as:

  • “What I hear you saying is…”
  • “Tell me more about…”
  • “What do you think can be done to improve our situation?”

These responses encourage additional exploration of the issues at hand and encourage problem solving rather than appearing to judge, be overly critical or uninformed. These questions allow others to feel heard and understood, which creates trust and builds powerful relationships. It also shows you to be a thoughtful, intelligent person who asks good questions and makes informed decisions.

However, for many introverts, saying anything in a business meeting can be nerve-wracking. My challenge to introverts is to listen, observe and ask at least one question or make one comment in every meeting. This will elevate your profile and build confidence, as well as build a helpful habit for your career.

Gregory Alford, MS. Psy., is founder of Accelerated Coaching & Consulting, LLC., and specializes in business, leadership and life coaching. 

 

Jul 21

Introverts And The Corner Office

It doesn’t seem fair, at least to many introverts, that extroverts enjoy a significant edge when it comes to hiring and promotions.

In my Friday blog, I shared findings from researchers who use the Five Factor Model (FFM, also called The Big 5) to study which dimensions of personality are linked to workplace success. Conscientiousness and extroversion are far and away the two dimensions most correlated to leadership.

The virtues of extroversion have been written about ad nauseam. So I will turn the tables and focus on introversion.

Introverts, Do Not PanicIntroverts are more effective leaders of

First, do not panic or believe you cannot snag a promotion or succeed in a leadership position – you can. Introverts comprise between 30 to 50 percent of the US population. Many are excellent leaders.

Second, extroversion and introversion are personality dimensions measured on a continuum, and most people land near the middle. Almost everyone is a mixture of the two.

Finally, introverts have secret weapons. When others talk, introverts listen (deeply), which often lead to thoughtful observations, and powerful questions. Because introverts are more likely to think before they speak, their feet rarely need to be dislodged from their mouths. These are all great leadership behaviors.

(To take a free Big Five assessment, click here)

Small Steps You Can Take Today

For those, including introverts, who want to boost their visibility at work, the following tips may help you.

  1. Write down, or better yet share with someone, what your short- and long-term goals are related to becoming more visible at work.
  2. Pick a small group of co-workers you do not regularly interact with, and join in a discussion. This can be done at lunchtime in the cafeteria, or by serving on a committee (Yes, I heard your exasperated sigh).
  3. Ask to make a presentation (or co-present) and highlight department project updates or accomplishments.
  4. Focus on those times when you successfully asked for a date, made light conversation with someone you just met, or spoke in public. Bask in the positive feelings (even if it was relief after it was over) of those accomplishments.
  5. Schedule down time after completing an activity that takes you out of your comfort zone, and assess what worked.

As more people get to know who you are, your sphere of influence grows. This will  help put you in the conversation for new roles and responsibilities.

That’s it. Step into some new situations you have some control over. In time you will be prepared to take larger steps, and move your leadership journey forward.

Gregory Alford, MS. Psy., is founder of Accelerated Coaching & Consulting, LLC., and specializes in business, leadership and life coaching. 

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